At Top Pick Trailers, we are committed to ensuring your complete satisfaction with your trailer purchase. Our Return and Refunds Policy is designed to provide you with clear guidelines on returning products and seeking refunds. Please read the following policy carefully to understand your rights and responsibilities.

Return Policy: We offer a hassle-free return process for trailers that do not meet your expectations or arrive with defects. If you wish to return a trailer, please adhere to the following guidelines:

1. Initiating a Return: You must initiate the return process within 1 to 5 days from the date of delivery. To initiate a return, please contact our customer support team at returns@toppicktrailers.com. Provide your order details, reason for the return, and any relevant images to support your claim.

2. Product Condition: The trailer must be returned in its original condition, including all packaging, accessories, and documentation. Any signs of misuse, damage, or alterations may impact your eligibility for a return.

3. Return Shipping: You are responsible for arranging and covering the cost of return shipping. We recommend using a reputable shipping service with tracking to ensure the safe return of the product.

4. Inspection and Approval: Once we receive the returned trailer, our team will inspect it to ensure it meets the return criteria. If the product is approved for return, you will be notified, and the appropriate refund process will be initiated.

Refunds Policy: Our goal is to process refunds promptly while ensuring accuracy and fairness. Here’s how our refunds process works:

1. Processing Time: Refunds will be processed within 7 to 14 business days from the date we receive the returned trailer and inspect it. The refund amount will be credited to the original payment method used during the purchase.

2. Partial Refunds: In some cases, if the returned trailer shows signs of use, damage, or missing parts, we may need to apply a partial refund. This amount will be determined based on the condition of the product.

3. Refund Notification: You will receive an email notification once your refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Contact Us: If you have any questions or concerns regarding our Return and Refunds Policy, please reach out to our customer support team at returns@toppicktrailers.com. We’re here to assist you throughout the return and refund process.

Please note that this policy applies to trailer purchases only and does not cover accessories or other additional products. Our policies are subject to change, and any updates will be posted on our website.

Thank you for choosing Top Pick Trailers. We value your trust and strive to provide you with the best possible experience.

Sincerely,

The Top Pick Trailers Team